Refund Policy

1. Introduction

Welcome to ShoeAddict.store (“we,” “us,” “our”). Your satisfaction is our priority. This Refund Policy explains the conditions under which refunds, exchanges, or store credit may be provided for products purchased from our Platform. By placing an Order, you agree to comply with this policy as well as our Terms & Conditions and Privacy Policy.

2. No Cash Refunds, Only Store Credit

To maintain a seamless and consistent service experience, we currently do not offer cash refunds. Instead, all approved returns are issued via store credit redeemable exclusively at ShoeAddict.store. This approach mirrors the policy adopted by ShoeAddict.net, which emphasizes returns through credit rather than direct refunds shoeaddict.net.

3. Eligibility Criteria for Returns

To qualify for store credit:

  • Products must be returned within 7 days from delivery (“Free 7-Day Trial”) shoeaddict.net.
  • Items must remain unused, unworn, and in original condition, including tags and packaging intact shoeaddict.net.
  • Sale items, unless defective or incorrect, may be excluded from return eligibility. (Adopt similar exceptions to standard e-commerce policies.)

4. Non-Returnable/Exclusionary Items

Certain products may not be eligible for store credit:

  1. Final Sale / Discounted Items: Unless defective, these orders may be marked non-returnable.
  2. Misuse or Abuse: Products returned in a used, damaged, or altered state are not eligible for credit.
  3. Late Returns: Returns submitted after 7 days from delivery date will not be accepted.

5. Return Process

  1. Initiate Return Request
    Submit your return request via the “Returns Portal” on our site within 7 days of delivery.
  2. Provide Necessary Details
    Include order number, item details, reason for return, and attach photos (if the product is incorrect or defective).
  3. Return Approval & Store Credit
    If approved, we’ll issue store credit equivalent to the item’s value (excluding shipping or promo discounts).
  4. Shipping the Return
    Customers are responsible for paying return shipping costs unless the item is defective or incorrectly fulfilled.
  5. Credit Activation
    Once the return is received and validated, the store credit will be activated and notified via email. Credit is typically valid for a period you define (e.g., 6 months).

6. Processing Timeline

  • Upon receiving and inspecting the returned item, we will approve or reject the return within 7 business days.
  • If approved, store credit will be activated immediately. You’ll receive an email confirming the amount and expiry date.

7. Exchanges

  • Exchanges (e.g., for a different size or style) are handled as a new order using your store credit.
  • If the alternative item exceeds your credit value, you can pay the balance via the available payment methods.
  • If the new item costs less, the remaining balance will remain as credit.

8. Cancelling Orders

  • Orders may be canceled within 24 hours of placement—prior to dispatch—for a full credit refund.
  • Once dispatched, cancellations are not accepted; returns must follow the standard process.

9. Defective or Wrong Items

If you’ve received a defective or incorrect item, please notify us within 2 days of delivery.

  • Provide clear photographs and descriptions.
  • If validated, return shipping is covered by us, and you will receive full-value store credit or, where possible, a replacement depending on stock availability.

10. Fraud Deterrence & Abuse Prevention

To ensure the integrity of our refund/credit system:

  • Returns exhibiting patterns of misuse may be flagged and denied.
  • Irregular returns (like frequent change-of-mind requests) may result in account review or restrictions.
  • These measures align with broader e-commerce practices to maintain fairness and sustainability.

11. Consumer Protection & Legal Compliance

  • Defective products may still fall under statutory consumer rights, which supersede our policies.
  • If you believe your rights are affected, please contact us first; unresolved disputes may be taken to relevant consumer authorities.

12. Policy Modifications

We may revise this Refund Policy at any time. Material changes will be communicated via email or prominently displayed on the Platform. Continued use after such updates implies acceptance of the revised policy.

13. Contact for Assistance

For returns, questions, or escalations:

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