1. Introduction
Welcome to ShoeAddict.store (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our online platform (“Platform”) and your purchase of products (“Products”) through our site. By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, any additional policies referenced herein, and any applicable laws. If you do not agree to any of these Terms, please do not use our Platform.
2. Definitions
- User / You: Anyone accessing or using the Platform.
- Products: Footwear, accessories, or related items offered for sale.
- Order: A purchase request submitted via the Platform.
- Seller: ShoeAddict.store itself or third-party vendors listing Products.
- Buyer: A User who places an Order.
- Content: Text, images, graphics, reviews, and other media on the Platform.
3. Eligibility & Account Registration
3.1. You must be at least 18 years old or of legal majority in your jurisdiction.
3.2. Some features (like order history or wishlists) require account creation. You are responsible for providing accurate information and safeguarding your account credentials.
3.3. You are liable for any activity conducted through your account and must inform us of any unauthorized access immediately.
4. Product Information & Pricing
4.1. We strive for accuracy in product descriptions and images. However, discrepancies may occur due to factors like screen settings or stock changes.
4.2. Prices are displayed in local currency (if applicable), exclude taxes and shipping unless stated otherwise, and can change without prior notice.
4.3. In case of clear errors (e.g., incorrect pricing), we reserve the right to cancel your Order and issue a full refund.
5. Orders & Payment
5.1. Orders are submitted via the checkout process, and you’ll be prompted to choose a payment method.
5.2. We use trusted payment processors; your transaction is also governed by their terms and will be subject to their security protocols.
5.3. By placing an Order, you authorize us to charge the full amount using the chosen method.
6. Shipping & Risk of Loss
6.1. Details about shipping costs, methods, and estimated delivery time will be visible at checkout.
6.2. Once the carrier picks up the product, risk passes to you—you’re responsible for any damage or loss during transit.
6.3. You’re responsible for any duty or import taxes if applicable.
7. Returns, Exchanges & Refunds
Here’s our structured policy overview:
Eligibility & Conditions
- Returns are accepted within 7 days of delivery, if items are unused, with original packaging and tags.
- Products worn, altered, or missing original packaging/tags are ineligible.
Sale Items
- Sale products may not be returnable, except if defective or incorrect.
Cash on Delivery (COD)
- COD–related fees are non-refundable even after processing a return.
Return Procedure
- Log into your account and initiate a “Return or Exchange” request within the stipulated timeframe.
- Provide order details and reason for return; photos may be requested.
- If approved, ship the item using provided instructions—return shipping is paid by you unless it’s due to an error on our part.
- Once we receive and inspect the return, we’ll process the refund or exchange within 7 business days.
Refunds
- Refunds are credited through the original payment method or issued as store credit, based on your preference.
8. Order Cancellation
- You may cancel an Order within 24 hours of placement—provided it hasn’t been dispatched yet.
- Once shipped, cancellation isn’t possible; items must be returned per the standard process above.
9. User Conduct
You must not:
- Use bots or scraping tools to access the Platform.
- Post offensive or unlawful content.
- Tipify forces like defrauding via returns or manipulating product listings.
Violations may result in account termination and potential legal action.
10. Intellectual Property
All content—including text, layout, images, graphics—is owned by ShoeAddict.store or its partners and protected by intellectual property laws. Unauthorized copying, redistribution, or use is prohibited.
By submitting any content (e.g., reviews), you grant us a perpetual, royalty-free license to use it.
11. Disclaimers & Limitations of Liability
The Platform is offered “as is.” We disclaim implied warranties of merchantability or fitness for a particular purpose.
Our liability—for any claim arising out of using or inability to use the Platform—is limited to the purchase price of the product. We’re not liable for indirect, incidental, or consequential damages.
12. Indemnification
You agree to indemnify and hold ShoeAddict.store and its affiliates harmless from any claim, damages, or losses arising from your breach of these Terms, your misuse of the Platform, or your violation of law.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of [Your Jurisdiction] and any disputes will be resolved in [City/State] courts.
Both parties agree to attempt amicable resolution before initiating legal proceedings.
14. Policy Changes
We may update these Terms at any time, with significant changes highlighted on our Platform or communicated via email. Continued use implies acceptance of changes.
15. Termination
We reserve the right to suspend or terminate your account for violating these Terms or any applicable laws, without notice and without liability to you.
16. Privacy & Communications
Your use of the Platform is governed by our Privacy Policy.
You consent to receive communications related to orders, promotions, and updates. You may opt out of marketing communications at any time, but essential transactional messages cannot be unsubscribed.
17. Third-Party Sites & Links
We may link to external websites or resources. We do not control these sites and aren’t responsible for their content or policies—including privacy.
18. Force Majeure
We won’t be liable for failure to fulfill obligations caused by events beyond our control, such as natural disasters, strikes, or supply chain disruptions.
19. Severability
If any provision is deemed unlawful or unenforceable, the rest remain in effect.
20. Entire Agreement
These Terms, along with the Privacy Policy, represent the entire agreement between you and ShoeAddict.store related to your use of the Platform.
21. Contact Information
For queries regarding these Terms or your account, please reach us at:
- Email: support@shoeaddict.store
- Grievance Contact: grievance@shoeaddict.store
- Phone: [Insert Number]
- Business Address: [Insert Address]